General Shipping
Orders for small packages (under 165 lbs and meeting Package Carrier minimum size requirements) are primarily shipped from our Connecticut location. Some items are drop-shipped directly from partner manufacturers and may require additional production/shipping time. Made-to-order items require additional production time that varies. If you have questions about current lead times, please contact us.
ORDER PROCESSING vs SHIPPING TIMES
Online orders may take up to one business day for processing. For urgent same-day processing, please contact us for immediate assistance. In-stock items ship within 48 hours. Orders placed on Fridays will typically ship the following Monday. Saturdays, Sundays and holidays do not count towards order processing or shipping times. Shipping times vary by carrier. DGS may choose the best method to ship your small package.
USPS & UPS
UPS will not deliver to a PO Box or an APO/FPO. Orders to these addresses will ship via USPS. In the event of shipment delays caused by adverse weather conditions during transit, delivery delays may occur. Please note that weather-related delays are beyond the control of USPS and UPS. In these circumstances, expected arrival dates are not honored. Final point of delivery might be UPS or USPS.
ALASKA, HAWAII, & PUERTO RICO
For customers ordering from Alaska, Hawaii, and Puerto Rico, The United States Postal Service Priority, Express, or First Class International is used. Most items arrive within 5 business days after they leave our facility. You will receive a confirmation email letting you know that your item has been shipped, and a USPS tracking number.
Motor Freight Shipping
Orders for larger items that do not meet the size and weight requirements of our small Package Carriers will ship via Motor Freight. Please complete the DGS FREIGHT FORM after placing your order to ensure an accurate assessment of costs.
All Charges for Motor Freight are subject to change. Your freight shipping charges will be reviewed by our team prior to shipping your order and additional charges may be added.
Freight carriers will be determined by DGS according to the known delivery situation and the best rates available. At the time of shipping, a DGS representative will contact our customer with the trucking company's contact information and delivery tracking information. Customers are responsible to communicate with the trucking company dispatch to schedule large item deliveries. DGS cannot guarantee the freight company delivery schedule. Customers are required to provide help to unload deliveries. Contact DGS at 1-800-932-3339 or info@gymsupply.com with freight questions or concerns. Please contact DGS with special delivery concerns or requests. Customer is responsible to carefully inspect all freight packages and items for damage upon delivery. If damage is noted, customers can choose to refuse the delivery of the damaged items. If you choose to accept damaged items you must sign for the items as damaged (describe damage) on the freight Bill of Lading (delivery receipts) in the presence of the driver. Make sure the driver agrees and signs as well. Ask the driver for the freight company Damage Freight Claims Department information so you can claim your damage directly with the freight company. DGS is not responsible for freight damage and all damage claims must be filed directly by the customer in a timely manner with the freight company. Customers are responsible for carrier-imposed fees. READ THE FOLLOWING to help avoid unwanted surprises.
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LIFT GATE: If your delivery location does not have a DOCK, you will either need to pay ADDITIONAL CHARGES for a “lift gate” or be prepared to lift the product off the truck without it. (note the weight of your product(s)) Motor Freight delivery is only to transport from one location to the next. There will not be help to take anything off the truck for you. Please plan accordingly.
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INSIDE DELIVERY: If you would like anything delivered, taken off the truck and brought inside your building, there is an ADDITIONAL CHARGE for that as well.
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RESIDENTIAL DELIVERY: DGS must be notified ahead of time if any motor freight delivery will be arriving at a residential area or a commercial area
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STORAGE FEES: Contact the freight company the same day you are notified of its shipping or that you have to call to schedule the delivery. If the freight company is delayed at all in the delivery of your product, you will be charged storage fees.
International Shipping
CANADA
For our valued Canadian customers, we offer two shipping methods. The United States Postal Service Priority, Express, or First Class International and also Bongo International. Most items arrive within 5-7 business days via USPS after they leave our facility. If you use USPS, you will receive a confirmation email letting you know that your item has been shipped, along with a customs form number which is similar to a tracking number but not as accurate as a tracking number. This number will allow you to see that the package has left the United States, and when it arrives in Canada, however it will not give the package's exact location. If you use DHL International through Bongo International, you will receive an actual tracking number which will enable you to view your package's current status and location.
REST OF THE WORLD
International orders ship via UPS Worldwide Express Saver. Please note: Restrictions on order dollar amount, size of shipping boxes, and even certain fabrics prohibit some items from being shipped to certain countries. Additional local taxes and or duty charges may apply upon delivery.
CUSTOMS INFORMATION
All international mail is subject to the Customs regulations and laws of both the country of origin and the country of destination. International mail is subject to customs examination in the destination country resulting in delays and possible duties. Once the package arrives in customs, we can no longer track the package and are not responsible for possible delays.
There are three (3) different types of Customs requirements to be aware of:
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There may be fees, delays, and/or restrictions relating to items mailed into Canada and other countries.
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There are Canadian requirements and/or restrictions on certain products being mailed out of Canada.
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There are foreign customs rules and requirements relating to the country of destination.
Shipping costs may vary for international shipments.